Across the Pond:

We are a global, independent, woman-owned creative agency and B Corp. We are a team of strategists, creatives, and storytellers with a relentless curiosity to understand the relationship between people and technology. Our goal is to help the world’s most ambitious tech brands bridge the divide between innovation and human meaning. 

Our agency has a background in filmmaking and content production for big tech, but our work has flourished to span creative consultancy, strategy, brand and campaign work for a wide range of large and scale-up tech companies across AI, robotics, biotech and quantum computing.

The Role:

This role is at the heart of Across the Pond,  the connective tissue between our Production, Finance, and Operations teams. You will be the go-to person for keeping projects on track, the team well-supported, and our working environment running smoothly,  whether that is a physical office or a co-working space.

We are office-based until September, after which we transition to a remote-first model, coming together 1–2 days a week in central London. You will play a key role in making that transition work well and owning how we show up as a team day-to-day.

You will work closely with the Head of Production, Accounts, and department heads to make sure everything is correctly set up, accurately tracked, and moving forward. You will bring energy, initiative, and a genuine passion for getting things done.

Your role at Across the Pond:

Production & Finance

• Partner with the Head of Production to set projects up in Synergist, entering quotes, estimates, and working budgets

• Manage the full financial lifecycle: raising purchase orders, issuing client invoices, updating billing plans, reconciling expenses and petty cash

• Assist Producers and Production Managers in scoping realistic prices and timelines for upcoming work

• Keep project management platforms current and alert the Finance team and Head of Production to any changes affecting revenue or profitability

Scheduling & Logistics

• Maintain production calendars and feed into the creation of call sheets

• Manage logistics including visas, location permits, and carnets, coordinating with global colleagues as needed

• Book global travel and accommodation for the team

• Proactively scout new crew with a focus on diverse backgrounds and strong environmental credentials

• Guide freelancers on ATP workflows to ensure smooth onboarding

Operations & Culture

• Oversee the current London office through to its close in September 2026, managing the  wind-down, assets, and any related logistics

• Support the transition to remote working: set up and manage our co-working space arrangements in central London, ensuring 1–2 days per week run smoothly for the team

• Be the first point of contact for IT issues, liaising with our external IT provider

• Ensure all staff are trained and compliant on data practices

• Assist HR with onboarding and offboarding: inductions, exit interviews, and asset management

• Research, organise, and manage staff and client events,  parties, team bookings, peer recognition

• Complete  expense reporting and credit card reconciliation

Communications & Admin

• Answer the main ATP phone and email accounts, screening and directing queries

• Provide ad hoc support to staff, including diary management

• Act as a client-facing representative when needed via email, video, or in person alongside a Producer or Head of Production

This is You:

• Highly organised,  you keep multiple plates spinning without dropping any

• A genuine go-getter: you spot what needs doing and get on with it, without waiting to be asked

• Thrive on variety;  no two days look the same and that energises you rather than overwhelms you

• You follow through. If you say you'll do something, it gets done

• A natural connector who enjoys building relationships  across the team, with talent, and with clients

• Comfortable working remotely and proactive about keeping communication flowing when the team is distributed

Experience & Skills

• Some experience in a coordinator or office support role,  agency, production, or a similarly fast-paced environment a bonus

• Strong organisational and communication skills, written and verbal

• Comfortable picking up new software quickly.  GSuite is essential; familiarity with HiBob, Expensify, and Synergist a plus

• Exposure to financial admin (invoices, purchase orders, expense reconciliation) helpful but not required

• Confident juggling multiple tasks and shifting priorities

Benefits

• 20 days paid holiday (plus bank holidays) you will also get one additional day each year after your first full year.

• Informal (unofficial) extra 5 days off between Christmas and New Year.

• Culture & Wellbeing day (an extra day off for something personal to you)

• Employee Assistance Programme

• Enrolment to Vitality Health Insurance (After 3 months)

• An auto-enrolment pension scheme where ATP will contribute up to 5% of your qualifying earnings after probation period

• Ride to Work Scheme

• Annual Profit Share 

• KPI Bonus

Our DEI Manifesto

We are committed to being an inclusive workplace where diversity in all its forms is celebrated. We make decisions without regard to race, religious creed, colour, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, pregnancy, childbirth and related medical conditions. If you require adjustments to our interview process please do let us know.

Or you can use this link to our DEI manifesto instead.

Please email jobs@acrossthepond.com with your CV and cover letter - stating Agency Support in the subject line.